Home Delivery FAQ

Frequently asked questions

Delivery

Delivery Charges?


1)Order Over Rs 400-No delivey charges 2)Order between Rs 200-400 = 30 rupees 3)Order below Rs 200 = Sorry ,order below Rs 200 we not accept




Delivery Time?


Delivery Time is decided by time slot.you have to select time slot during placing order. Region Slot Days & Order Time Time
Baramati Tuesday&Friday You can order From friday to monday till 8.00am
Morning 8am-10am for Tuesday slot & for friday slot you can order from tuesday 9.00 am to thursday till 8.00 am




What if I'm not home to receive my order?


When Order dispached You get notification on registerd email and msg on mobile.If your are anable to recive order then order is resheduled after contact with you.




I get product as i orderd?


Yes.we try to deliver products as you order. for that we try to give image of product as real.there is small differece between digitally and reality.it is not is easy to deliver product as image on site.due to colour effect product seen very attractive than reality.
You get Every product fresh,clean and well packed at time of delivery.if there is problem you can register your complaint to our custmer care.




How You maintained hygine till delivery?


We dont touch directly to any product.for this we wear Hand gloves,Approns at every stage for avoid direct touching and maintain hygine.we also follow guidline of food safety.




How Delivery achived?


Our member Will deliver your product with FF Commitment.





Order

How can I Order On efamilyfarmer.net?


Register yourself to family farmer portal -> Browse the product on efamilyfarmer.net -> Add product to cart -> Checkout -> Fill delivery info -> choose Paymrnt option -> your order successfully placed -> You get your order at your dorstep.




can i cancel my order?


Yes. You able to cancel your order after 2 hours of order placed




How i cancel order?


To cancel your order, please click on cart option and follow instructions thereon you can cancel the order you want.any problem contact with us directly




Refund policy?


After cancellation Of order we refund it within 24 hours for online transitions.




Can i get Invoice copy of my order?


Yes definately you get.




Minimum Value For Order?


You can order from Rs 200




Can i Order NON veg?


Sorry. there is no chance for Order non veg




How can I pay for Order?


We offer many Options
-Online transfer Debit/Credit card
-Cash on delivery
-Net Banking




How do I know the payment status?


It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.




I have received my order but there is problem with it, what can I do?


You can contact us and told problem.we solve your problem in just minutes.but you have to contact us witin 1 hour.if you not satisfy then you can return the product and earn refund.





"JOINING FAMILIES" Scheme

How i earn by invite other families at family farmer.net


"JOINING FAMILIES" Scheme
FF registered custmers have chance earn money by referal code.send invitation to join ff to new family and after their 2nd order you get money return in your vallet as follow.
Join 5 families get Rs50 return in next order
Join 10 families get Rs 80 return in next order
Join more than 12 families get RS 150 return in next order.





Still have questions? Feel free to contact us directly.

Email:  info@yellowtopproduce.com  |  Phone:  631-585-5888

Yellow Top Farms Produce   |   631-585-5888   |    875 Marconi Avenue, Ronkonkoma, NY 11779  

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